Over 70% of Vietnamese Banks Now Use AI as Digitalisation Enters Intelligent Phase
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Over 70% of Vietnamese credit institutions have adopted AI and machine learning to improve customer service, streamline operations and strengthen risk controls as banks enter an intelligent digitalisation phase. Rising AI governance and energy demands across Southeast Asia as the region targets a $1 trillion digital opportunity could bolster crypto and DeFi adoption by improving infrastructure, security and CEX/DEX operational capabilities while also raising regulatory and security risks for token launches and fundraising.
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- AI adoption spreads across Vietnam banks as lenders upgrade services and risk controls.
- More than 70% of Vietnam credit institutions have adopted AI and machine learning tools.
- AI governance and power needs rise as Southeast Asia targets a $1 trillion opportunity.
AI adoption is accelerating across Vietnam’s banking sector as lenders use intelligent systems to improve customer service, streamline operations, and strengthen risk controls. The shift comes as Southeast Asia expands digital infrastructure to support long-term economic growth.
Hoang Minh Tien is deputy director general of the Information Technology Department under the State Bank of Vietnam. He said more than 70% of credit institutions have adopted AI and machine learning.
Vietnam Banks Use AI to Improve Digital Services
Banks are using these tools to optimize business processes, improve efficie…
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